IMPORTANT INFORMATION

The practice will be changing the way patients book doctors’ appointments from Monday 15th July 2024.

From this date ALL GP appointments will be booked via an online form using the Klinik portal, and no longer via the phone (see link below).

https://access.klinik.co.uk/contact/strouts-place-medical-centre

You will still be able to book appointments using the NHS or other supported apps.

Please speak to a member of reception for more information.

We aim to offer appointments when you want them in comfortable surroundings with polite and friendly staff. We want all patients to get an appointment and a service to suit their lifestyle.

You can

• Get a routine appointment
• Get an appointment as early as 08:00 or as late as 17:30.
• Book a GP telephone consultation if you find that more convenient.

EHANCED ACCESS

From 1^st October, you will be able to access primary care services on Saturdays, and in the evenings on weekdays. This will be for routine as well as urgent care.

Appointments will be available at the following GP Practices in the neighbourhood (you do not need to be registered with the practice in order to attend these appointments):

Monday: St. Paul’s Way Medical Centre (18:30-20:00), City Square (18:30-20:00), Goodmans Fields (18:30-22:00), Jubilee Street (18:30-19:30)

Tuesday: St. Paul’s Way Medical Centre (18:30-20:00), Wapping (18:30-19:30), Jubilee Street (18:30-19:30)

Wednesday: Strouts Place: (18:30-20:00), St Stephen’s (18:30-22:00), Wapping (18:30-19:30), Harford (18:30-20:00), Jubilee Street (18:30-19:30)

Thursday: Harley Grove (18:30-22:00), Wapping (18:30-19:30), Cable Street (18:30-22:00), Jubilee Street (18:30-19:30)

Friday: Suttons Wharf (18:30-22:00), Jubilee Street (18:30-19:30)

Saturday: St. Paul’s Way Medical Centre (09:00-17:00), Harley Grove (09:00-17:00), Goodman’s Field (19:00-17:00), Strouts Place Medical Centre (09:00-17:00), Suttons Wharf Health Centre (09:00-17:00) (From November)

To book an appointment, please contact this Practice like you normally would.

Telephone 0208 187 2000. The receptionist will take your contact number and information about why you are calling. This will be passed to the on-call doctor or the practice nurse who will ring you back.

We offer 10 minute appointment slots according to the guidelines set by the NHS. You can request more than 10 minutes with a clinician when booking your appointment if necessary.

If you require an interpreter, you must notify staff at time of booking the appointment. This will allow staff to arrange an interpreter to be available at your appointment.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Weekend Appointments

Our practice is part of a programme to try and improve access to primary care at evenings and weekends.

Four local practices will be providing appointments on behalf of all GP surgeries in Tower Hamlets Mon-Fri from 6.30pm till 10.00pm and Saturday's and Sunday's from 8.00am till 8.00pm.

You will be given the appointment at :

• Strouts Place Medical Centre, 3 Strouts Place London E2 7QU

The appointments could be with a doctor or a nurse and might be booked for you by your own GP practice or the GP Out of Hours Service if you need to call them when your practice is closed.

If you are given an appointment at one of the hubs and you need to cancel it please call us on 0208 187 2000 or if the practice is closed please call GP Out of Hours who can cancel the appointment for you on 020 7377 7151.

Please note that the hubs will operate a similar policy to our practice and if you are more than 10 minuste late for your appointment you may not be seen.

We are aiming for the appointments to mostly be provided by local GPs although it may not be staff from this practice when you visit.

The doctors will have access to your medical records, but only if you give your consent.

What this means is that you may find if you call the practice or out of hours you are offered an appointment at a practice other than the one you are registered at in the evenings or on Saturday or Sunday if that is more convenient for you.

This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments but we are being careful to consider where continuity of care is important and therefore there will be a limited number of conditions that we are able to book into these appointments.

This is a trial, it will be carefully monitored and if you do attend an appointment at one of these hubs you may be asked for your feedback so we can improve the service for the future.